The Town of Yarmouth Water Utility has begun replacing meters for water customers. Current meters need upgrading and will be replaced by meters that provide advanced leak detection, improved accuracy, and detailed consumption information. Below are a set of frequently asked questions designed to provide key information and reassure water customers regarding the installation of the new meters. (Click each question to reveal the answer)
Q: Why is the Town of Yarmouth Water Utility installing new water meters?
- Current water meters are at the end of life and need to be replaced. The installation of new water meters is part of our commitment to enhance service efficiency, improve accuracy in billing, and ensure timely detection of leaks.
Q: How will I be notified about the installation of my new water meter?
- Customers will be contacted by phone to schedule an appointment for installation.
Q: Do I need to be home during the installation?
- While it is preferable for someone to be present, it is not mandatory. If you can’t be home, you will need to ensure you provide access to the basement or meter location for the installation. Our team will ensure that the installation is completed safely and efficiently, regardless of your presence.
Q: How long will the installation take?
- Installation typically takes about 30 minutes to an hour, depending on the complexity of the site and the existing meter setup.
Q: Will there be any interruption to my water service during the installation?
- Yes, there might be a temporary interruption during the installation, typically lasting no more than an hour. You will be notified beforehand.
Q: Will there be any cost associated with the new water meter installation?
- The installation of new water meters is provided at no cost to our customers as part of our service upgrades. However, there may be costs associated with necessary plumbing upgrades. The water utility will make every attempt to minimize costs to the customer.
Q: What should I do to prepare for the installation?
- Please ensure that the area around the existing water meter is clear and accessible. This includes moving any furniture, plants, or other obstacles. When we call to book your appointment, we will provide any additional preparation details needed before the installation takes place.
Q: What happens if I notice issues with my new water meter after installation?
- If you experience any issues with your new meter, please report it to us (see contact details below). We will investigate and resolve any problems promptly.
Phone: 902-742-2521 Ext. 226
Email: billing@townofyarmouth.ca
Q: Can I monitor and receive updates on my water usage after the new meter is installed?
- Not right away. However, we have future plans to provide online account access where you can monitor your water usage in real time after installation. You will receive detailed instructions on how to access this service once it is ready to be launched.
Q: What if I don’t want my meter upgraded? Is this program optional?
- No, there is no option to keep your current meter. All mechanical water meters must be replaced.
Q: How do these new water meters work, and why are they more accurate than mechanical meters?
- These ultrasonic water meters use sound waves to measure the flow of water. They send out ultrasonic signals that travel through the water and measure the time it takes for the signals to return. This technology allows for highly accurate readings, as it is not affected by factors like pressure or wear that can affect mechanical meters. Unlike mechanical meters, which rely on moving parts to gauge flow, ultrasonic meters have no moving components and are less prone to errors. This results in more reliable measurements, ensuring you are billed accurately for your actual water usage.
Q: How will the new meter's accuracy affect my billing?
- The new water meters are more accurate than older models, which may result in a change to your billing. Customers may see an increase or decrease in their monthly usage charges based on actual water consumption. This change reflects our commitment to fair and transparent billing based on precise measurements. If you have any concerns about your bill after the installation, please contact us (see contact information below).
Q: Are there any other changes to my billing that I need to be aware of?
With your upgraded water meter, your water account number will be changed on your next water bill. When a meter is changed, the utility code (the number used for bank payments) changes. The last number of your utility code increases by 1.
- For example: 01 is now 1445.02. For bank payments, other than TD Bank, the account number would be 00001445020000. For TD Bank, the account number will be 0000144502.
Q: How do the new meters contribute to water conservation and environmental sustainability?
- The new water meters are equipped with advanced leak detection technology that allows for the early identification of leaks. By quickly pinpointing leaks, we can address issues promptly, reducing water waste throughout the entire system. This capability enhances the overall efficiency of our water utility by minimizing unaccounted-for water losses. Considering the increasing frequency of droughts, conserving water is crucial. By using these advanced meters, we not only support individual households in managing their water usage but also contribute to community-wide sustainability efforts, helping to preserve vital water resources for future generations.
Q: What if I have questions or concerns about the installation?
If you have any questions or concerns, please contact us at:
Phone: 902-742-2521 Ext. 226
Email: billing@townofyarmouth.ca